Q: What steps have you taken to ensure the safety of your employees and customers?
A: We are adhering to and enforcing all the health, hygiene and safety standards recommended by the World Health Organization (WHO). We are constantly checking on the health of our employees and monitoring their health and temperature ensuring only those that are healthy and fit report to work.
Q: Are you operational during the COVID-19 pandemic?
A: Yes, we are fully operational. We have put strict measures in place both in our warehouses and with the manufacturer to ensure the safety of all our employees.
Q: Should I expect any delays with the delivery of my merchandise due to the COVID-19 Pandemic?
A: We are working hard to ensure we keep up with the delivery times. However, depending on your locations and government restrictions, the delivery of some orders might be affected.
Q: How are you preventing of transmission of COVID-19 during delivery?
A: We are aware of the risks associated with deliveries. Our logistics teams are well-trained on the safety protocols to follow with regular fumigation of deliveries to prevent transmission and spread of the coronavirus.
Q: Can deliveries be contact free?
A: Yes, we can offer contact-free delivery on your request. Please contact us first.
Q: How do I make a purchase?
A: Proceed to antoniofalcone.co.uk. Use the search bar at the top of the website to search for the items you would like to purchase. Click on your item of choice and select ‘Buy Now.’ If you want to purchase more items, select ‘Add to Cart and continue shopping. Once you’re done selecting your merchandise to proceed to check out by clicking on the cart and select from one of the supported payment platforms to pay for the products.
Ensure you confirm your shipping address before completing the purchase.
Q: How do I know if an item is in stock?
A: We endeavour to keep all our items in stock. After searching for your item of choice and clicking on it from the search result, you can find the ‘In Stock’ label right under the name of the product for all products in stock. For products out of stock, you will find an ‘Out of Stock’ label.
Q: What Payment Methods are accepted?
A: We accept MasterCard, Visa, Amex, Discover and PayPal.
Q: Is it safe to use my credit card online?
A: We use the latest and the most secure online payment platforms to safeguard your private and financial information. We also ensure all orders go through a fraud checking process before approval of payment. So, yes it is safe to use your credit in our online store.
Q: How safe is my personal information?
A: We keep all of the information you share with us privately and confidential. We don’t use, sell or share the information without our consent. You can read more about how we secure your personal information in our terms and conditions.
We can only use your name and email address to alert you of our new merchandise and you can unsubscribe from such emails when you want.
Q: How Will I know if you have received my order?
A: After placing the order, we will send you an email confirming that we have received the order. However, we only confirm the order after the approval of your credit card details, verification of the delivery address, location of the ordered items and initiation of shipping. Once the order is confirmed, you will receive a second email confirming the same.
Q: When will I receive my order?
A: We make deliveries every day Monday through Friday. The estimated time frame will depend on your location and the availability of the items you have purchased. We always endeavour to deliver within the shortest time possible and request that you provide us with your phone number for prompt communication on when you can expect the delivery.
Q: What should I do if my order hasn’t arrived?
A: While sending the confirmation email, we will indicate the estimated period the delivery will take. If the delivery is past the estimated date, please call our customer support team for further clarification.
Q: Can I exchange my order?
A: Yes it is possible to exchange your order. However, you have to wait until you receive your current order and then return it to us within 14 days. We will give you a refund of the current order and at that point, you can place a new order for the item you wanted.
Q: How do I return an item?
A: If you’re not fully satisfied with the products you receive, you can return them to us within 14 days from the day of receipt and we will offer a full refund. It’s important to note that some of the products are not covered by our refund policy and these are marked with (*) next to the product name.
When returning the product, place it in a package together with the return forms and send it via post-office to Sweats & Tees Ltd, Office 6A First Floor Curzon Works, Curzon Street, Leicester LE1 2HH.
Please note that we do not offer free returns. Any shipping costs will be your responsibility as well as the responsibility of the item until it reaches us.
Returned items should be in their original condition meaning the item is re-sealable with the tags attached with no physical marks or smells on the garment.
If you received the wrong item, please contact us first with your order number, address, name and the details of the product. Indicate whether you want a refund or replacement and we will advise you on how to proceed.
Q: How do I contact customer care?
A: You can reach our customer care by calling the support number 07828 203507.